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FAQ

How do I get my order?

Once the purchase is complete you will receive a confirmation email. Every order will be process within 2-3 business days. We will send an email with the carrier name and tracking number once your order ships. Orders shipped will arrive via the United States Postal Service (USPS), UPS or FedEx.

Do you currently have any physical stores?

Currently we only sell online, but plan to bring our product to local retailers soon.

Can I change or cancel my order?

If you wish to change or cancel your recent order, you will need to contact a Customer service via email or phone. Depending on the status of your order, we will assist you with your request.

I did not receive an order confirmation email.

Please make sure the email address you provided us is correct, or check your Spam folder as your email service provider may have automatically moved it to this folder. We also recommend checking your Deleted/Trash folder as the Order Confirmation email may have accidentally been deleted.
If you are still unable to locate your Order Confirmation email, please contact us

When will my order ship?

Orders with our Standard Delivery option typically ship within 2-3 business days from the day you place your order.

You will be provided the carrier name and tracking number via email once your order ships. Orders shipped will arrive via the United States Postal Service (USPS), UPS or FedEx; the carrier is determined upon shipping.

Tracking a Shipped order

The best way to track your shipped order is using the “Track My Package” link within your Shipment Confirmation email. From there, you can sign-up to receive text or email alerts regarding the status of your order.
NOTE: Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. In addition, several days may pass between package scans as your order moves between carrier locations. This will not affect your expected delivery date.

My order is showing as delivered, but I did not receive it.

In some cases, carriers will mark a package as “Delivered” when it is still “Out For Delivery” that day. We recommend checking for a “Delivery Attempted” notification left by the carrier; they may be attempting to reach you to deliver your package. If you still have not received or are unable to locate your package by the 2nd business day after it has been marked delivered or have additional questions, please contact us by emailing us at luz.castro@torisanti.com.
NOTE:
Check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

My Order is late.

Please allow 4 business days after your expected delivery date for deliver as some packages become delayed while in transit. If you have not received or are unable to locate your package after 4 business days, please email us at luz.castro@torisanti.com.
We also recommend checking for a “Delivery Attempted” notification left by the carrier; they may be attempting to reach you to deliver your package.

I am missing an item from my order.

Please check If your invoice indicates the missing item should have been included within the order you have received. If you see that, the item you are missing is on your invoice or have additional questions please contact us.

Shipping outside the United States.

Shipping outside USA is not available at this moment.

How to return an item.

STEP 1:
Place your item(s) and invoice in a secure package, removing/covering any labels. If desired, you may reuse your original packaging.

STEP 2:
Return your package. The customer must pay return freight. We highly recommend taking note of your return tracking number as you may need this to track your return package. Please mail your package to:

Torisanti 
ATTN: Returns Processing

21113 Johnson Street, Suite 126
Pembroke Pines, Florida 33029

Please allow up to 14 business days from the time you mailed it back for us to receive and process your return, then an additional 3-5 business days for your bank to process your refund.

Need more help?

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